Last Updated: October 11, 2024
At Invincible Concepts, LLC. (“VIBE AND DECOR,” "we," "us," or "our"), we are committed to respecting your private information and protecting it from misuse. The website located at www.vibeanddecor.com [or any sub-domain,] (the “Website(s)”), is operated by Invincible Concepts, LLC. (“VIBE AND DECOR,” “we,” “us,” “our”), a California limited liability company. This privacy policy (“Privacy Policy”) sets forth our current privacy practices with regard to the information we collect from individuals (“you,” “your,” “user”) who interact with the Website or collected directly from you online. Our Privacy Policy outlines how we collect and use your personal information in the operations of our telephone sales, and within our website.
The Privacy Policy includes:
Types of Information We Collect
How We Collect Your Information
How We Use Your Information
Disclosure of Personal Information
Retention of Your Information
Security of Your Information
Third-party Services & Embedded Content
Sensitive Information
How To Manage Your Personal Information
Rights of European Union Residents
Privacy Notice for California Residents
Additional State Privacy Right
Changes to This Privacy Policy
Our Contact Information
If you are a resident of the European Union, please refer to the “Rights of European Union Residents” section. Similarly, if you are a resident of California, Colorado, Connecticut, Virginia, Utah, or any other U.S. state with expanded privacy laws, please review the “State Privacy Rights” section.
By providing your personal information to VIBE AND DECOR, you consent to its collection and processing in the United States, as well as our use of your information in line with this Privacy Policy. If you are submitting personal information on behalf of others, you confirm that you have the authority to provide their information and allow us to use it as described here. You also agree to indemnify and hold us harmless from any claims related to our processing of such information as outlined in this Privacy Policy. This Privacy Policy is an integral part of our Terms of Use.
Types of Information We Collect
To provide the products and services you request, VIBE AND DECOR needs to collect certain personal information. If you choose not to provide the required information, we may be unable to fulfill your request.
The types of information we collect may include:
• Contact Information: Name, address, telephone number, and email address
• Payment Information: Credit card number, bank card numbers, check details, and other payment details
• Order and Refund History
• Demographic Information: Age, estimated income, household details, and occupation
• Device and Browser Information: Information about the devices you use to shop online, including location data, MAC addresses, IP addresses, cookies, and other online identifiers
• Interests and Preferences: Information about your preferences, interests, and purchase history
We may also collect information when you engage with us on social media platforms such as TikTok, Facebook, Instagram, X (formerly Twitter), and YouTube.
While we do not store or save your credit card or financial account information, our third-party vendors process your financial data to complete purchase transactions (see the “Third Parties” section below for more details).
Information regarding minors under the age of 16
VIBE AND DECOR does not knowingly collect personally identifiable information from individuals under the age of 16. Our website is not intended for, nor targeted at, individuals under 16 years of age.
How We Collect Your Information
We collect information about you through various methods, including interactions on our website, and through our mailing list via third parties such as MailChimp.
Information You Provide to Us
Information Directly Provided
Your personal information is collected directly when you engage with VIBE AND DECOR during transactions, customer service inquiries, account creation, event sign-ups, contest entries, appointments, or other activities initiated by you. These interactions may occur in person, online, or by phone and include:
• Engaging with us on social media or visiting our social media channels;
• Visiting our website; and
• Using in-store Wi-Fi during store visits.
Online Order
When you make a purchase on our website, we request information such as your name, email address, billing address, shipping address, delivery address, phone number, and payment details.
Appointment Scheduling
If you schedule a free design consultation with one of our Design Associates, whether remotely or in-person, we will ask for contact information, including your name, email address, and phone number.
Online Accounts
When you sign up for an account on our website, we may ask for your email address, password, and ZIP code. While creating an account is not required to make a purchase, if you are signed into your account when completing an order, your order details will be saved. We do not store or save your credit card information. Your product preferences and past purchases will also be saved to your account for future reference.
Marketing Communications
If you sign up for marketing communications from VIBE AND DECOR, whether on our website, by phone, or in-person, we will request your email address and ZIP code to send you updates. We may also ask for your name and mailing address to send catalogs or other promotional materials.
Sweepstakes
We may offer sweepstakes from time to time. The official rules for any sweepstakes will be available on our website, or in-store upon request. Sweepstakes are only open to legal residents of the United States and the District of Columbia, excluding Rhode Island. By entering a sweepstakes, you agree to provide personal information such as your name, address, and email address to VIBE AND DECOR and any third parties mentioned in the sweepstakes rules. You also agree to receive communications regarding the sweepstakes from us and the specified third parties. VIBE AND DECOR will treat your personal information according to this Privacy Policy, while third parties will follow their own privacy policies. VIBE AND DECOR is not responsible for the use of information by third parties involved in a sweepstakes.
Communicating With Us
When you communicate with us via phone, text, email, chat, or social media, we collect the content of the message and the method of communication. For example, if you email us, we collect your email address, and if you text us, we collect your phone number.
Information We Collect Through Your Interactions With Us
Website Data Collection
When you visit our website, we may gather information such as your IP address, device type, web browser type, referring website, and domain server. This information may be used for web analytics, fraud prevention, server diagnostics, and managing our site. We may also collect your shopping preferences and track how you interact with our website.
Third-Party Services
Some functionalities on our website may be provided by third parties. These services may be identifiable by their trademarks or the redirection to their websites. When using these third-party services, your information will be subject to both their terms and privacy policies as well as our own. In some cases, you may need to visit the third party’s website to review their terms of use and privacy policy.For example, third parties might help us collect product reviews or allow customers to upload photographs for review purposes. These reviews and photos could be publicly displayed on our website or used in other ways.
For payment processing, we rely on Stripe. All payment data submitted through our website is managed by Stripe, and VIBE AND DECOR does not store any payment-related data. Please refer to Stripe's Privacy Policy for more information.
Media Submissions
We may also collect media (including names, images, quotes, videos, photos, and other personal depictions) that you submit to us. We may use this media for any lawful purpose, as outlined in our Terms.
Other Data Sources
We may obtain additional data about you from external sources such as marketing partners, data analytics firms, public databases, or your publicly available social media pages.
Data Resellers and CRMs
We reserve the right to purchase information from authorized third-party data resellers. We may collect and process this information using client management systems such as Experian or ZoomInfo.
Information We Aggregate and Derive
Aggregated Information
We may aggregate and anonymize your personal information to ensure it is no longer identifiable. This process allows us to create additional data for internal use, which we may utilize and disclose as permitted by law. For instance, we may calculate the percentage of our website users from specific ZIP codes.
Cookies and Similar Technologies
We collect data about you and the devices, software, and methods you use to access the internet and our website. This includes information such as the search engine and keywords you used to find our website, the pages you visited, the sites you accessed before and after, browser type, screen resolution, timestamps, clickstream data, approximate geographic location, and your IP address. This information helps us administer our website, generate statistical insights, monitor and analyze traffic, prevent fraud, and enhance user experience.
We may employ cookies, local storage, pixel tags, and similar technologies to gather information. A cookie is a small data file placed on your device when you visit a website. Persistent cookies store information, allowing us to recognize your preferences and personalize your shopping experience during future visits. We may also disclose non-personally identifiable information to third parties in aggregate form.
Most browsers automatically accept cookies, but you can manage your cookie preferences through your browser settings. Disabling cookies may affect your ability to use certain features of our website. For example, you may not be recognized as a returning visitor or have your preferences saved. Please note that changes in cookie settings apply only to the browser in which you make them. Our website may also use web beacons (also known as single-pixel GIFs) to help deliver cookies, count users, and provide personalized advertising. We may include these technologies in promotional emails to determine if messages have been opened and which links were clicked.
Third-Party Data Collection
We may engage third parties to serve advertisements on our behalf across the internet. These third parties may collect information about your visits to our website and your interactions with our products and services using cookies and similar tools. This information may be used to personalize your shopping experience based on your previous interactions with our website. Third-party tracking tools may monitor your activity across other websites.
Analytics
We utilize third-party analytics tools (such as Google Analytics) to gather and process data about your interactions with our website. This data may include your visits, the URLs of sites you visited before us, and the IP addresses associated with your devices. Our analytics providers set and read cookies to collect this data, which is automatically sent to them by your web browser. They generate reports that help us improve our website’s content and structure. For more details on Google’s data use, visit Google’s Privacy Policy. To prevent data from being used by Google Analytics, consider downloading and installing the Google Analytics Opt-out Browser Add-on.
Online Advertising, Advertising Networks, and Retargeting
We may work with companies that assist VIBE AND DECOR in delivering online advertisements, including banner ads. These companies may collect information about your interactions with our website and use it to tailor advertising to your preferences. We may also participate in advertising networks managed by third-party agencies and technology vendors. These services use information from your interactions with our website and others to display targeted advertisements. Remarketing uses cookies to serve ads based on your previous visits to our website. To opt out or to customize your ad preferences, please visit www.aboutads.info/choices and/or www.networkadvertising.org/choices. Keep in mind that changes to settings in individual browsers or ad networks may not carry over to others, so you may still see our ads from time to time.
How We Use Your Information
We use your personal information to provide our products and services and to operate VIBE AND DECOR effectively. This includes contacting you to address your questions, fulfilling orders, and obtaining necessary billing or payment information.
We may also follow up on previous orders, respond to your feedback to ensure satisfaction, and share additional information relevant to your interests.
Providing You with Products and Services
Your information allows us to process, fulfill, and communicate with you about your orders. We also use it to respond to customer service inquiries, enhance your online and in-person experience, and inform you of any policy or product changes that may affect you.
For Marketing Communications
In accordance with applicable laws, we may send you marketing communications through mail, email, text messages, phone calls, or social media. These communications may include information about products, services, promotions, and events that we believe may interest you.
For Business Reporting and Personalized Services
We utilize your personal information to tailor your experience, including delivering personalized ads on our website and other platforms. By aggregating your data, we can analyze customer preferences to improve our offerings and services.
Allowing You to Participate in Events
We may use your personal information to enable participation in store events or promotions. Some events may have specific rules regarding the use and disclosure of your personal information.
For Other Business Purposes
We may analyze your personal information to better understand our customer base, perform data analysis, resolve technology issues, improve our products and services, and develop new offerings. We also investigate and prevent fraudulent or illegal activities, enforce our Terms of Use, and ensure the safety and security of VIBE AND DECOR, our employees, customers, and others. Additionally, we may need to use your personal information to comply with applicable laws, for auditing purposes, or to respond to government requests.
Anonymous Data Creation
We may create anonymous data from your personal information and that of others. This data will be processed in a way that ensures your identity remains protected, allowing us to pursue legitimate business interests.
Disclosure of Personal Information
We may disclose your personal information to service providers and third parties who assist us in providing services to you, including promotional partners, social media companies, and other entities as necessary to support our business operations or comply with legal obligations.
Orders and Fulfillment
Your personally identifiable information collected during the order process is essential for fulfilling your order. This information may be shared among our various offices, representatives, or with third-party service providers, including our Customer Care team, warehouses, headquarters, product manufacturers, freight carriers delivering your products, and any installers or designers we engage to assist with your order. We may also share your information with our credit card processors or banking partners as needed.
Other Third Parties and Service Providers
VIBE AND DECOR collaborates with service providers and third parties to offer additional services. These may include managing customer information, sending marketing communications, conducting surveys, hosting websites, analyzing data, or providing network security, accounting, and auditing services. We do not authorize these entities to use or disclose your information for any purpose other than those for which we have engaged them. Your information will only be shared with third parties for legitimate business purposes. Specifically, we may share your information with:
• Our affiliates and related entities
• Third parties and service providers, such as payment processors, data analytics and advertising partners,
fraud prevention services, cloud storage providers, IT service providers, delivery partners, and marketing companies
• Law enforcement agencies, when required
For clarity, we will never share text message originator, opt-in, and consent data with any third party.
Sweepstakes or Contest Partners
If you provide personally identifiable information while entering a sweepstakes or contest, we may disclose this information to third parties, service providers, sponsors, or co-sponsors associated with the sweepstakes or contest. Participation may subject you to the privacy policies of these parties in addition to our Privacy Policy.
Public Posting and Social Sharing
Please be aware that comments and posts you make on our Websites, social media platforms, blogs, or online reviews can be viewed by the public.
Legal Obligations
We may disclose personally identifiable information if required by law or to protect and defend the rights of VIBE AND DECOR. This includes disclosure in the event of a corporate sale, merger, reorganization, dissolution, or similar event.
Retention of Your Information
We will retain your personal information as long as necessary to fulfill the services you have requested. Additionally, we may keep your information to meet our obligations related to preventing fraud, complying with regulatory requirements, resolving disputes, enhancing our services, and maintaining security. These obligations will be fulfilled in accordance with applicable laws. Any personal information that has been anonymized and aggregated, rendering it no longer personally identifiable, may be retained for a longer duration.
Security of Your Information
Protecting your information is a top priority for us. While we strive to prevent loss, misuse, alteration, unauthorized disclosure, or destruction of data, we cannot guarantee complete security. We implement commercially reasonable security measures to safeguard your personal information against such incidents.Our security measures include various technical and organizational practices designed to protect your information. However, the storage and transmission of data can never be completely secure, and we cannot guarantee that communications or other information you submit or that we collect will be fully secure. We will never request sensitive account information, such as your username, password, or credit card details, via email. If you receive a suspicious email that appears to come from VIBE AND DECOR, please contact us immediately.
Third-party Services & Embedded Content
Our Website may contain links to third-party websites. We are not responsible for the content or privacy practices of these sites, and our Privacy Policy and Terms of Use do not apply to them. Your use of any third-party links is at your own risk, and we encourage you to review the privacy policies and terms of use for those websites.Links to third-party sites do not imply our endorsement of the linked site or its services. Additionally, our Websites may incorporate content provided by third parties, such as feeds, scripts embedded in the service’s code, or visible content (e.g., videos). These third parties may collect data regarding your interactions with their content, such as Google Maps or YouTube.
Sensitive Information
We ask that you refrain from sending us or disclosing any sensitive personal information that we have not specifically requested. This includes information such as social security numbers, racial or ethnic origin, political opinions, religious beliefs, health information, or criminal background. We do not knowingly collect any personal information considered "sensitive" under applicable laws.
How to Manage Your Personal Information
If you wish to review or make changes to your personal information or communication preferences, you can do so through the following methods:
Your Website Account Information
To correct, change, or update your account information (including your email, password, billing, and delivery addresses), please visit: www.vibeanddecor.com/account.
Email and SMS/MMS Marketing
By opting in to receive marketing emails and/or SMS/MMS messages—whether online, in-store, or over the phone—you consent to receive communications that may include promotions, product updates, and targeted messaging based on your behavior, geographic location, favorites, or cart activity.
Email Opt-Out
You can opt out of future marketing emails in any of the following ways:
• Follow the instructions at the bottom of each marketing email you receive.
• Visit: www.vibeanddecor.com/unsubscribe.
• Call Customer Care at 917-686-2210.
SMS/MMS Message Opt-Out
To opt out of future marketing SMS/MMS messages from VIBE AND DECOR, simply text STOP (you will receive a confirmation text). This is the only method available for opting out of SMS/MMS communications.
Catalogs and Direct Mail Marketing
Participation in our catalogs and promotional mailings is optional. To opt out of physical mailings, please send us an email with your request to: support@vibeanddecor.com
Opting Out of Digital Ads
To opt out of digital advertisements, visit Ad Choices, powered by the Digital Advertising Alliance (DDA). You can opt out of ads from companies like Experian, The Trade Desk, and Facebook. Please note the following regarding your opt-out options:
• The Ad Opt-Out will remove interest-based advertising, but you may still receive ads that are not targeted.
• The opt-out is specific to the browser you are using; you must repeat the process in each browser you use.
• The Ad Opt-Out relies on a stored opt-out cookie, so if your browser blocks cookies, it may not work effectively.
• The Ad Opt-Out does not apply to mobile apps; for app ad blocking, please visit: https://youradchoices.com/appchoices.
For additional options regarding digital ads, you may refer to the following URLs:
• http://www.networkadvertising.org/choices/
• http://www.networkadvertising.org/mobile-choices
• http://www.youronlinechoices.eu/
Rights of European Union Residents
If you are a resident of the European Union, you have the right to manage your personal information and make specific requests regarding it. You may be entitled to the following rights:
• Review: Request a review of the personal information we hold about you or request a copy of it.
• Update: Ask us to update or correct any inaccurate personal information.
• Delete: Request the deletion of your personal information.
• Withdraw Consent: Withdraw your consent in instances where consent is the basis for processing your data.
• Lodge a Complaint: File a complaint regarding our handling of your personal data.
• Object to Processing: Object to any automated processing of your personal data or restrict our use of it.
• Stop Using Data: Request that we cease using your personal data.
• Information Requests: Ask for clarification on why we are using your personal data, what data we are using, with whom it is shared, the retention period, the source of the data (if not provided by you), and any transfers of your personal data to countries outside the EEA, Switzerland, and the United Kingdom.
• Additional Requests: Make other requests regarding your personal information.
To exercise your rights, please contact us at: privacy@vibeanddecor.com.
Please note that we cannot respond to your request or provide personal information if we cannot verify your identity or authority to make the request, and confirm that the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use the personal information provided in a verifiable consumer request to verify the requestor's identity or authority.
Privacy Notice for California Residents
This California Resident Privacy Policy disclosure (“Disclosure”) is provided pursuant to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and it applies only to California residents. Terms defined in the CCPA retain the same meaning in this Disclosure.
Categories of Personal Information
As defined under the CCPA, we may collect the following categories of personal information:
• Category A: Identifiers such as your name, alias, postal address, unique personal identifier, online identifier, device identifiers, IP address, email address, account name, or other similar identifiers.
• Category B: Any categories of personal information as described in subdivision (e) of Section 1798.80.
• Category D: Commercial information, including records of personal property, products, or services purchased, obtained, or considered.
• Category F: Internet or other electronic network activity information, including browsing history, search history, and interactions with our website, application, or advertisement.
• Category G: Geolocation data.
• Category K: Inferences drawn from the above categories to create a profile reflecting your preferences, characteristics, psychological trends, behavior, attitudes, and abilities.
Business and Commercial Purposes for Collecting Personal Information
We collect, use, and disclose your personal information for various business and commercial purposes, including:
• Auditing and counting ad impressions to unique visitors
• Protecting against fraudulent or illegal activity
• Debugging to identify and repair errors
• Providing customer service, processing orders and transactions, and verifying customer information
• Internal research for technological development
• Improving, upgrading, or enhancing services
• Providing personalized services and advertisements
• Marketing and advertising
• Conducting sweepstakes
Parties That May Receive Your Information
We may share your personal information with the following parties:
• In-store Wi-Fi providers
• Advertising and marketing providers
• Delivery partners
• Social media platforms
• Fulfillment providers
• Marketing and CRM vendors
• Data analysis providers
• Payment processors
• Auditors
• Sweepstakes partners
Sales of Personal Information
We do not sell or disclose personal information collected through our services or website. However, information collected may be shared with third parties via advertising cookies on our site.
Your Rights Under the CCPA
As a California resident, you have the right to request, free of charge:
• The categories of personal information we collect about you
• The specific personal information we have collected, used, or disclosed about you
• The categories of sources from which we collect personal information
• Our business or commercial purpose for collecting the personal information
• The categories of third parties with whom we share your personal information
• The specific pieces of personal information we have collected about youHow to Exercise Your Rights
To request access or deletion of your personal information, contact us at privacy@vibeanddecor.com or call us at 917-686-2210.
Right to Opt-Out
You have the right to opt-out of the sale of your personal information. To exercise this right, submit a request by emailing us at: support@vibeanddecor.com. Note that we do not “sell” personal information as defined by the CCPA.
Data Portability Requests
For data portability requests, we will provide your personal information in a readily usable format that allows you to transfer it to another entity.
Verification of Requests
Only you or an authorized representative may submit a request related to your personal information. We will verify your identity by matching the information provided with our records. If you designate an authorized agent, please provide written verification.
Timing of Responses
We will respond to your request within 45 days of receipt. If we require additional time, we will notify you of the reason and the extension period in writing.
Exceptions
We may deny your deletion request if retaining the personal information is necessary to:
• Complete the transaction for which we collected it
• Protect against fraudulent activity
• Identify and repair errors
• Comply with legal obligationsNo Charge for Requests
We do not charge a fee for processing or responding to your personal information request unless it is excessive or repetitive. If a fee is warranted, we will inform you and provide a cost estimate before proceeding.
No Discrimination
We will not discriminate against you for exercising your rights under the CCPA.
California’s “Shine the Light” Law
Under California’s “Shine the Light” law (Cal. Civ. Code Section 1798.83), California residents have the right to request information from companies regarding the personal information they share with third parties for direct marketing purposes. Instead of providing this information directly, we allow you to opt out of such disclosures of your personal information. Once we process your opt-out request, we will not disclose your personal information to third parties for their direct marketing purposes. To opt out, please contact us at privacy@vibeanddecor.com.
California Minor Content Removal
If you are a California resident under 18 and a registered user of our services, you may request the removal of content or information you have posted on these services by contacting us at privacy@vibeanddecor.com. Please be aware that your request may not ensure the complete removal of the content or information, as some of your content may have been reposted by other users.
California Do Not Track Disclosure
Our website does not respond to Do Not Track (DNT) requests, with the exception of one cookie placed on our website, which does respond to DNT requests.
Additional State Privacy Right
This section applies to residents of Texas, Connecticut, Virginia, Colorado, Oregon, Utah, and any other U.S. states with laws similar to those mentioned above (collectively referred to as “Additional State Privacy Laws”).
Your Rights
Access Your Data: You can ask us to confirm whether we are using your personal information (PII) and request access to it. For more details on how we use your PII, please refer to the sections How We Use Your PII and How We Share Information above.
Copy of Your Data: You may request a copy of your data in a format that is easy to transfer and use. We typically do not charge for this service; however, if you make multiple requests, we may charge a fee.
Correct Your Data: If we have incorrect information about you, you can request that we correct it.
Delete Your Data: You have the right to request the deletion of any PII we have collected from or about you.
Opt Out: You may choose not to have your PII used for targeted advertising, the sale of your personal data, or automated decision-making or profiling that significantly affects you. To opt out of the sale of your PII, please click on Do Not Sell or Share My Personal Information. You can also contact us through the Our Contact Information section below.
Sales of PII to Third Parties: We do not sell or disclose PII collected through our services or site. Information collected through our site may be shared with third parties via advertising cookies on the site.
Use an Authorized Agent: You can appoint an authorized agent to make a request on your behalf. If you do so, we reserve the right to verify the agent's identity, their authority, and your identity. To do this, either you or your agent need to email us (see Our Contact Information) with:
• A copy of a power of attorney, if required by law, or
• Proof of your signed permission, a copy of the agent’s ID, and an email from you confirming that you granted the agent permission to make the request.
Please note that we may ask you to verify your identity for each request before processing it. For more information on when we might decline to process your request, please refer to the Exceptions section above.
No Discrimination for Exercising Your Privacy Rights
We will not treat you unfairly for exercising your privacy rights under Additional State Privacy Laws. This means we will not:
• Deny you goods or services.
• Charge you different prices or rates for goods or services.
• Provide you with a different level or quality of goods or services. However, we may offer you certain financial incentives allowed by law, which could result in different prices, rates, levels, quality, or selection of goods and services.
How to Appeal Our Decision
If we deny your request under Additional State Privacy Laws, you can appeal our decision by contacting us as outlined in the Our Contact Information section below. When you appeal, please include your state of residence and any related documents, such as a copy of your request and our response.
Changes to This Privacy Policy
This Privacy Policy may be updated or changed periodically to comply with legal requirements or to address evolving business needs. When updates are made, we will revise the “updated” date at the top of this Privacy Policy page. We encourage you to review this privacy statement regularly to stay informed about how we protect the personal information we collect.
Your continued use of the website or our services constitutes your agreement to this Privacy Policy and any updates.We will make reasonable efforts to notify you of any material changes to our Privacy Policy that affect the use and disclosure of your personal information. Such notifications may be made by posting a notice on our homepage or via email. However, we reserve the right to make non-material changes to our Privacy Policy that do not affect the use or disclosure of your personal information without prior notice.
Our Contact Information
Please direct any questions or comments regarding our Privacy Policy to:
Invincible Concepts, LLC Dba. VIBE and DECOR
2711 N. Sepulveda Blvd #1047
Manhattan Beach, CA 90266
phone: 917-686-2210
e-mail: privacy@vibeanddecor.com
At Invincible Concepts, LLC. (“VIBE AND DECOR,” "we," "us," or "our"), we are committed to respecting your private information and protecting it from misuse. The website located at www.vibeanddecor.com [or any sub-domain,] (the “Website(s)”), is operated by Invincible Concepts, LLC. (“VIBE AND DECOR,” “we,” “us,” “our”), a California limited liability company. This privacy policy (“Privacy Policy”) sets forth our current privacy practices with regard to the information we collect from individuals (“you,” “your,” “user”) who interact with the Website or collected directly from you online. Our Privacy Policy outlines how we collect and use your personal information in the operations of our telephone sales, and within our website.
The Privacy Policy includes:
Types of Information We Collect
How We Collect Your Information
How We Use Your Information
Disclosure of Personal Information
Retention of Your Information
Security of Your Information
Third-party Services & Embedded Content
Sensitive Information
How To Manage Your Personal Information
Rights of European Union Residents
Privacy Notice for California Residents
Additional State Privacy Right
Changes to This Privacy Policy
Our Contact Information
If you are a resident of the European Union, please refer to the “Rights of European Union Residents” section. Similarly, if you are a resident of California, Colorado, Connecticut, Virginia, Utah, or any other U.S. state with expanded privacy laws, please review the “State Privacy Rights” section.
By providing your personal information to VIBE AND DECOR, you consent to its collection and processing in the United States, as well as our use of your information in line with this Privacy Policy. If you are submitting personal information on behalf of others, you confirm that you have the authority to provide their information and allow us to use it as described here. You also agree to indemnify and hold us harmless from any claims related to our processing of such information as outlined in this Privacy Policy. This Privacy Policy is an integral part of our Terms of Use.
Types of Information We Collect
To provide the products and services you request, VIBE AND DECOR needs to collect certain personal information. If you choose not to provide the required information, we may be unable to fulfill your request.
The types of information we collect may include:
• Contact Information: Name, address, telephone number, and email address
• Payment Information: Credit card number, bank card numbers, check details, and other payment details
• Order and Refund History
• Demographic Information: Age, estimated income, household details, and occupation
• Device and Browser Information: Information about the devices you use to shop online, including location data, MAC addresses, IP addresses, cookies, and other online identifiers
• Interests and Preferences: Information about your preferences, interests, and purchase history
We may also collect information when you engage with us on social media platforms such as TikTok, Facebook, Instagram, X (formerly Twitter), and YouTube.
While we do not store or save your credit card or financial account information, our third-party vendors process your financial data to complete purchase transactions (see the “Third Parties” section below for more details).
Information regarding minors under the age of 16
VIBE AND DECOR does not knowingly collect personally identifiable information from individuals under the age of 16. Our website is not intended for, nor targeted at, individuals under 16 years of age.
How We Collect Your Information
We collect information about you through various methods, including interactions on our website, and through our mailing list via third parties such as MailChimp.
Information You Provide to Us
Information Directly Provided
Your personal information is collected directly when you engage with VIBE AND DECOR during transactions, customer service inquiries, account creation, event sign-ups, contest entries, appointments, or other activities initiated by you. These interactions may occur in person, online, or by phone and include:
• Engaging with us on social media or visiting our social media channels;
• Visiting our website; and
• Using in-store Wi-Fi during store visits.
Online Order
When you make a purchase on our website, we request information such as your name, email address, billing address, shipping address, delivery address, phone number, and payment details.
Appointment Scheduling
If you schedule a free design consultation with one of our Design Associates, whether remotely or in-person, we will ask for contact information, including your name, email address, and phone number.
Online Accounts
When you sign up for an account on our website, we may ask for your email address, password, and ZIP code. While creating an account is not required to make a purchase, if you are signed into your account when completing an order, your order details will be saved. We do not store or save your credit card information. Your product preferences and past purchases will also be saved to your account for future reference.
Marketing Communications
If you sign up for marketing communications from VIBE AND DECOR, whether on our website, by phone, or in-person, we will request your email address and ZIP code to send you updates. We may also ask for your name and mailing address to send catalogs or other promotional materials.
Sweepstakes
We may offer sweepstakes from time to time. The official rules for any sweepstakes will be available on our website, or in-store upon request. Sweepstakes are only open to legal residents of the United States and the District of Columbia, excluding Rhode Island. By entering a sweepstakes, you agree to provide personal information such as your name, address, and email address to VIBE AND DECOR and any third parties mentioned in the sweepstakes rules. You also agree to receive communications regarding the sweepstakes from us and the specified third parties. VIBE AND DECOR will treat your personal information according to this Privacy Policy, while third parties will follow their own privacy policies. VIBE AND DECOR is not responsible for the use of information by third parties involved in a sweepstakes.
Communicating With Us
When you communicate with us via phone, text, email, chat, or social media, we collect the content of the message and the method of communication. For example, if you email us, we collect your email address, and if you text us, we collect your phone number.
Information We Collect Through Your Interactions With Us
Website Data Collection
When you visit our website, we may gather information such as your IP address, device type, web browser type, referring website, and domain server. This information may be used for web analytics, fraud prevention, server diagnostics, and managing our site. We may also collect your shopping preferences and track how you interact with our website.
Third-Party Services
Some functionalities on our website may be provided by third parties. These services may be identifiable by their trademarks or the redirection to their websites. When using these third-party services, your information will be subject to both their terms and privacy policies as well as our own. In some cases, you may need to visit the third party’s website to review their terms of use and privacy policy.For example, third parties might help us collect product reviews or allow customers to upload photographs for review purposes. These reviews and photos could be publicly displayed on our website or used in other ways.
For payment processing, we rely on Stripe. All payment data submitted through our website is managed by Stripe, and VIBE AND DECOR does not store any payment-related data. Please refer to Stripe's Privacy Policy for more information.
Media Submissions
We may also collect media (including names, images, quotes, videos, photos, and other personal depictions) that you submit to us. We may use this media for any lawful purpose, as outlined in our Terms.
Other Data Sources
We may obtain additional data about you from external sources such as marketing partners, data analytics firms, public databases, or your publicly available social media pages.
Data Resellers and CRMs
We reserve the right to purchase information from authorized third-party data resellers. We may collect and process this information using client management systems such as Experian or ZoomInfo.
Information We Aggregate and Derive
Aggregated Information
We may aggregate and anonymize your personal information to ensure it is no longer identifiable. This process allows us to create additional data for internal use, which we may utilize and disclose as permitted by law. For instance, we may calculate the percentage of our website users from specific ZIP codes.
Cookies and Similar Technologies
We collect data about you and the devices, software, and methods you use to access the internet and our website. This includes information such as the search engine and keywords you used to find our website, the pages you visited, the sites you accessed before and after, browser type, screen resolution, timestamps, clickstream data, approximate geographic location, and your IP address. This information helps us administer our website, generate statistical insights, monitor and analyze traffic, prevent fraud, and enhance user experience.
We may employ cookies, local storage, pixel tags, and similar technologies to gather information. A cookie is a small data file placed on your device when you visit a website. Persistent cookies store information, allowing us to recognize your preferences and personalize your shopping experience during future visits. We may also disclose non-personally identifiable information to third parties in aggregate form.
Most browsers automatically accept cookies, but you can manage your cookie preferences through your browser settings. Disabling cookies may affect your ability to use certain features of our website. For example, you may not be recognized as a returning visitor or have your preferences saved. Please note that changes in cookie settings apply only to the browser in which you make them. Our website may also use web beacons (also known as single-pixel GIFs) to help deliver cookies, count users, and provide personalized advertising. We may include these technologies in promotional emails to determine if messages have been opened and which links were clicked.
Third-Party Data Collection
We may engage third parties to serve advertisements on our behalf across the internet. These third parties may collect information about your visits to our website and your interactions with our products and services using cookies and similar tools. This information may be used to personalize your shopping experience based on your previous interactions with our website. Third-party tracking tools may monitor your activity across other websites.
Analytics
We utilize third-party analytics tools (such as Google Analytics) to gather and process data about your interactions with our website. This data may include your visits, the URLs of sites you visited before us, and the IP addresses associated with your devices. Our analytics providers set and read cookies to collect this data, which is automatically sent to them by your web browser. They generate reports that help us improve our website’s content and structure. For more details on Google’s data use, visit Google’s Privacy Policy. To prevent data from being used by Google Analytics, consider downloading and installing the Google Analytics Opt-out Browser Add-on.
Online Advertising, Advertising Networks, and Retargeting
We may work with companies that assist VIBE AND DECOR in delivering online advertisements, including banner ads. These companies may collect information about your interactions with our website and use it to tailor advertising to your preferences. We may also participate in advertising networks managed by third-party agencies and technology vendors. These services use information from your interactions with our website and others to display targeted advertisements. Remarketing uses cookies to serve ads based on your previous visits to our website. To opt out or to customize your ad preferences, please visit www.aboutads.info/choices and/or www.networkadvertising.org/choices. Keep in mind that changes to settings in individual browsers or ad networks may not carry over to others, so you may still see our ads from time to time.
How We Use Your Information
We use your personal information to provide our products and services and to operate VIBE AND DECOR effectively. This includes contacting you to address your questions, fulfilling orders, and obtaining necessary billing or payment information.
We may also follow up on previous orders, respond to your feedback to ensure satisfaction, and share additional information relevant to your interests.
Providing You with Products and Services
Your information allows us to process, fulfill, and communicate with you about your orders. We also use it to respond to customer service inquiries, enhance your online and in-person experience, and inform you of any policy or product changes that may affect you.
For Marketing Communications
In accordance with applicable laws, we may send you marketing communications through mail, email, text messages, phone calls, or social media. These communications may include information about products, services, promotions, and events that we believe may interest you.
For Business Reporting and Personalized Services
We utilize your personal information to tailor your experience, including delivering personalized ads on our website and other platforms. By aggregating your data, we can analyze customer preferences to improve our offerings and services.
Allowing You to Participate in Events
We may use your personal information to enable participation in store events or promotions. Some events may have specific rules regarding the use and disclosure of your personal information.
For Other Business Purposes
We may analyze your personal information to better understand our customer base, perform data analysis, resolve technology issues, improve our products and services, and develop new offerings. We also investigate and prevent fraudulent or illegal activities, enforce our Terms of Use, and ensure the safety and security of VIBE AND DECOR, our employees, customers, and others. Additionally, we may need to use your personal information to comply with applicable laws, for auditing purposes, or to respond to government requests.
Anonymous Data Creation
We may create anonymous data from your personal information and that of others. This data will be processed in a way that ensures your identity remains protected, allowing us to pursue legitimate business interests.
Disclosure of Personal Information
We may disclose your personal information to service providers and third parties who assist us in providing services to you, including promotional partners, social media companies, and other entities as necessary to support our business operations or comply with legal obligations.
Orders and Fulfillment
Your personally identifiable information collected during the order process is essential for fulfilling your order. This information may be shared among our various offices, representatives, or with third-party service providers, including our Customer Care team, warehouses, headquarters, product manufacturers, freight carriers delivering your products, and any installers or designers we engage to assist with your order. We may also share your information with our credit card processors or banking partners as needed.
Other Third Parties and Service Providers
VIBE AND DECOR collaborates with service providers and third parties to offer additional services. These may include managing customer information, sending marketing communications, conducting surveys, hosting websites, analyzing data, or providing network security, accounting, and auditing services. We do not authorize these entities to use or disclose your information for any purpose other than those for which we have engaged them. Your information will only be shared with third parties for legitimate business purposes. Specifically, we may share your information with:
• Our affiliates and related entities
• Third parties and service providers, such as payment processors, data analytics and advertising partners,
fraud prevention services, cloud storage providers, IT service providers, delivery partners, and marketing companies
• Law enforcement agencies, when required
For clarity, we will never share text message originator, opt-in, and consent data with any third party.
Sweepstakes or Contest Partners
If you provide personally identifiable information while entering a sweepstakes or contest, we may disclose this information to third parties, service providers, sponsors, or co-sponsors associated with the sweepstakes or contest. Participation may subject you to the privacy policies of these parties in addition to our Privacy Policy.
Public Posting and Social Sharing
Please be aware that comments and posts you make on our Websites, social media platforms, blogs, or online reviews can be viewed by the public.
Legal Obligations
We may disclose personally identifiable information if required by law or to protect and defend the rights of VIBE AND DECOR. This includes disclosure in the event of a corporate sale, merger, reorganization, dissolution, or similar event.
Retention of Your Information
We will retain your personal information as long as necessary to fulfill the services you have requested. Additionally, we may keep your information to meet our obligations related to preventing fraud, complying with regulatory requirements, resolving disputes, enhancing our services, and maintaining security. These obligations will be fulfilled in accordance with applicable laws. Any personal information that has been anonymized and aggregated, rendering it no longer personally identifiable, may be retained for a longer duration.
Security of Your Information
Protecting your information is a top priority for us. While we strive to prevent loss, misuse, alteration, unauthorized disclosure, or destruction of data, we cannot guarantee complete security. We implement commercially reasonable security measures to safeguard your personal information against such incidents.Our security measures include various technical and organizational practices designed to protect your information. However, the storage and transmission of data can never be completely secure, and we cannot guarantee that communications or other information you submit or that we collect will be fully secure. We will never request sensitive account information, such as your username, password, or credit card details, via email. If you receive a suspicious email that appears to come from VIBE AND DECOR, please contact us immediately.
Third-party Services & Embedded Content
Our Website may contain links to third-party websites. We are not responsible for the content or privacy practices of these sites, and our Privacy Policy and Terms of Use do not apply to them. Your use of any third-party links is at your own risk, and we encourage you to review the privacy policies and terms of use for those websites.Links to third-party sites do not imply our endorsement of the linked site or its services. Additionally, our Websites may incorporate content provided by third parties, such as feeds, scripts embedded in the service’s code, or visible content (e.g., videos). These third parties may collect data regarding your interactions with their content, such as Google Maps or YouTube.
Sensitive Information
We ask that you refrain from sending us or disclosing any sensitive personal information that we have not specifically requested. This includes information such as social security numbers, racial or ethnic origin, political opinions, religious beliefs, health information, or criminal background. We do not knowingly collect any personal information considered "sensitive" under applicable laws.
How to Manage Your Personal Information
If you wish to review or make changes to your personal information or communication preferences, you can do so through the following methods:
Your Website Account Information
To correct, change, or update your account information (including your email, password, billing, and delivery addresses), please visit: www.vibeanddecor.com/account.
Email and SMS/MMS Marketing
By opting in to receive marketing emails and/or SMS/MMS messages—whether online, in-store, or over the phone—you consent to receive communications that may include promotions, product updates, and targeted messaging based on your behavior, geographic location, favorites, or cart activity.
Email Opt-Out
You can opt out of future marketing emails in any of the following ways:
• Follow the instructions at the bottom of each marketing email you receive.
• Visit: www.vibeanddecor.com/unsubscribe.
• Call Customer Care at 917-686-2210.
SMS/MMS Message Opt-Out
To opt out of future marketing SMS/MMS messages from VIBE AND DECOR, simply text STOP (you will receive a confirmation text). This is the only method available for opting out of SMS/MMS communications.
Catalogs and Direct Mail Marketing
Participation in our catalogs and promotional mailings is optional. To opt out of physical mailings, please send us an email with your request to: support@vibeanddecor.com
Opting Out of Digital Ads
To opt out of digital advertisements, visit Ad Choices, powered by the Digital Advertising Alliance (DDA). You can opt out of ads from companies like Experian, The Trade Desk, and Facebook. Please note the following regarding your opt-out options:
• The Ad Opt-Out will remove interest-based advertising, but you may still receive ads that are not targeted.
• The opt-out is specific to the browser you are using; you must repeat the process in each browser you use.
• The Ad Opt-Out relies on a stored opt-out cookie, so if your browser blocks cookies, it may not work effectively.
• The Ad Opt-Out does not apply to mobile apps; for app ad blocking, please visit: https://youradchoices.com/appchoices.
For additional options regarding digital ads, you may refer to the following URLs:
• http://www.networkadvertising.org/choices/
• http://www.networkadvertising.org/mobile-choices
• http://www.youronlinechoices.eu/
Rights of European Union Residents
If you are a resident of the European Union, you have the right to manage your personal information and make specific requests regarding it. You may be entitled to the following rights:
• Review: Request a review of the personal information we hold about you or request a copy of it.
• Update: Ask us to update or correct any inaccurate personal information.
• Delete: Request the deletion of your personal information.
• Withdraw Consent: Withdraw your consent in instances where consent is the basis for processing your data.
• Lodge a Complaint: File a complaint regarding our handling of your personal data.
• Object to Processing: Object to any automated processing of your personal data or restrict our use of it.
• Stop Using Data: Request that we cease using your personal data.
• Information Requests: Ask for clarification on why we are using your personal data, what data we are using, with whom it is shared, the retention period, the source of the data (if not provided by you), and any transfers of your personal data to countries outside the EEA, Switzerland, and the United Kingdom.
• Additional Requests: Make other requests regarding your personal information.
To exercise your rights, please contact us at: privacy@vibeanddecor.com.
Please note that we cannot respond to your request or provide personal information if we cannot verify your identity or authority to make the request, and confirm that the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use the personal information provided in a verifiable consumer request to verify the requestor's identity or authority.
Privacy Notice for California Residents
This California Resident Privacy Policy disclosure (“Disclosure”) is provided pursuant to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and it applies only to California residents. Terms defined in the CCPA retain the same meaning in this Disclosure.
Categories of Personal Information
As defined under the CCPA, we may collect the following categories of personal information:
• Category A: Identifiers such as your name, alias, postal address, unique personal identifier, online identifier, device identifiers, IP address, email address, account name, or other similar identifiers.
• Category B: Any categories of personal information as described in subdivision (e) of Section 1798.80.
• Category D: Commercial information, including records of personal property, products, or services purchased, obtained, or considered.
• Category F: Internet or other electronic network activity information, including browsing history, search history, and interactions with our website, application, or advertisement.
• Category G: Geolocation data.
• Category K: Inferences drawn from the above categories to create a profile reflecting your preferences, characteristics, psychological trends, behavior, attitudes, and abilities.
Business and Commercial Purposes for Collecting Personal Information
We collect, use, and disclose your personal information for various business and commercial purposes, including:
• Auditing and counting ad impressions to unique visitors
• Protecting against fraudulent or illegal activity
• Debugging to identify and repair errors
• Providing customer service, processing orders and transactions, and verifying customer information
• Internal research for technological development
• Improving, upgrading, or enhancing services
• Providing personalized services and advertisements
• Marketing and advertising
• Conducting sweepstakes
Parties That May Receive Your Information
We may share your personal information with the following parties:
• In-store Wi-Fi providers
• Advertising and marketing providers
• Delivery partners
• Social media platforms
• Fulfillment providers
• Marketing and CRM vendors
• Data analysis providers
• Payment processors
• Auditors
• Sweepstakes partners
Sales of Personal Information
We do not sell or disclose personal information collected through our services or website. However, information collected may be shared with third parties via advertising cookies on our site.
Your Rights Under the CCPA
As a California resident, you have the right to request, free of charge:
• The categories of personal information we collect about you
• The specific personal information we have collected, used, or disclosed about you
• The categories of sources from which we collect personal information
• Our business or commercial purpose for collecting the personal information
• The categories of third parties with whom we share your personal information
• The specific pieces of personal information we have collected about youHow to Exercise Your Rights
To request access or deletion of your personal information, contact us at privacy@vibeanddecor.com or call us at 917-686-2210.
Right to Opt-Out
You have the right to opt-out of the sale of your personal information. To exercise this right, submit a request by emailing us at: support@vibeanddecor.com. Note that we do not “sell” personal information as defined by the CCPA.
Data Portability Requests
For data portability requests, we will provide your personal information in a readily usable format that allows you to transfer it to another entity.
Verification of Requests
Only you or an authorized representative may submit a request related to your personal information. We will verify your identity by matching the information provided with our records. If you designate an authorized agent, please provide written verification.
Timing of Responses
We will respond to your request within 45 days of receipt. If we require additional time, we will notify you of the reason and the extension period in writing.
Exceptions
We may deny your deletion request if retaining the personal information is necessary to:
• Complete the transaction for which we collected it
• Protect against fraudulent activity
• Identify and repair errors
• Comply with legal obligationsNo Charge for Requests
We do not charge a fee for processing or responding to your personal information request unless it is excessive or repetitive. If a fee is warranted, we will inform you and provide a cost estimate before proceeding.
No Discrimination
We will not discriminate against you for exercising your rights under the CCPA.
California’s “Shine the Light” Law
Under California’s “Shine the Light” law (Cal. Civ. Code Section 1798.83), California residents have the right to request information from companies regarding the personal information they share with third parties for direct marketing purposes. Instead of providing this information directly, we allow you to opt out of such disclosures of your personal information. Once we process your opt-out request, we will not disclose your personal information to third parties for their direct marketing purposes. To opt out, please contact us at privacy@vibeanddecor.com.
California Minor Content Removal
If you are a California resident under 18 and a registered user of our services, you may request the removal of content or information you have posted on these services by contacting us at privacy@vibeanddecor.com. Please be aware that your request may not ensure the complete removal of the content or information, as some of your content may have been reposted by other users.
California Do Not Track Disclosure
Our website does not respond to Do Not Track (DNT) requests, with the exception of one cookie placed on our website, which does respond to DNT requests.
Additional State Privacy Right
This section applies to residents of Texas, Connecticut, Virginia, Colorado, Oregon, Utah, and any other U.S. states with laws similar to those mentioned above (collectively referred to as “Additional State Privacy Laws”).
Your Rights
Access Your Data: You can ask us to confirm whether we are using your personal information (PII) and request access to it. For more details on how we use your PII, please refer to the sections How We Use Your PII and How We Share Information above.
Copy of Your Data: You may request a copy of your data in a format that is easy to transfer and use. We typically do not charge for this service; however, if you make multiple requests, we may charge a fee.
Correct Your Data: If we have incorrect information about you, you can request that we correct it.
Delete Your Data: You have the right to request the deletion of any PII we have collected from or about you.
Opt Out: You may choose not to have your PII used for targeted advertising, the sale of your personal data, or automated decision-making or profiling that significantly affects you. To opt out of the sale of your PII, please click on Do Not Sell or Share My Personal Information. You can also contact us through the Our Contact Information section below.
Sales of PII to Third Parties: We do not sell or disclose PII collected through our services or site. Information collected through our site may be shared with third parties via advertising cookies on the site.
Use an Authorized Agent: You can appoint an authorized agent to make a request on your behalf. If you do so, we reserve the right to verify the agent's identity, their authority, and your identity. To do this, either you or your agent need to email us (see Our Contact Information) with:
• A copy of a power of attorney, if required by law, or
• Proof of your signed permission, a copy of the agent’s ID, and an email from you confirming that you granted the agent permission to make the request.
Please note that we may ask you to verify your identity for each request before processing it. For more information on when we might decline to process your request, please refer to the Exceptions section above.
No Discrimination for Exercising Your Privacy Rights
We will not treat you unfairly for exercising your privacy rights under Additional State Privacy Laws. This means we will not:
• Deny you goods or services.
• Charge you different prices or rates for goods or services.
• Provide you with a different level or quality of goods or services. However, we may offer you certain financial incentives allowed by law, which could result in different prices, rates, levels, quality, or selection of goods and services.
How to Appeal Our Decision
If we deny your request under Additional State Privacy Laws, you can appeal our decision by contacting us as outlined in the Our Contact Information section below. When you appeal, please include your state of residence and any related documents, such as a copy of your request and our response.
Changes to This Privacy Policy
This Privacy Policy may be updated or changed periodically to comply with legal requirements or to address evolving business needs. When updates are made, we will revise the “updated” date at the top of this Privacy Policy page. We encourage you to review this privacy statement regularly to stay informed about how we protect the personal information we collect.
Your continued use of the website or our services constitutes your agreement to this Privacy Policy and any updates.We will make reasonable efforts to notify you of any material changes to our Privacy Policy that affect the use and disclosure of your personal information. Such notifications may be made by posting a notice on our homepage or via email. However, we reserve the right to make non-material changes to our Privacy Policy that do not affect the use or disclosure of your personal information without prior notice.
Our Contact Information
Please direct any questions or comments regarding our Privacy Policy to:
Invincible Concepts, LLC Dba. VIBE and DECOR
2711 N. Sepulveda Blvd #1047
Manhattan Beach, CA 90266
phone: 917-686-2210
e-mail: privacy@vibeanddecor.com